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I ordered a kunafa cookie dough and when it arrived there was no pistachio on it or nothing just some plain melted chocolate with kunafe I am very disappointed as it was 10£ and I just got a simple plain cookie dough with melted milk chocolate 🤬0️⃣⭐️
Shitty, inexperienced, rude and disrespectful employees. Will ignore you completely. When ordering, will take you repeat a small things again and again. Also, majority of things are unavailable in the menu and no indication of their unavailability on the menu.
Great staff and service. We went in the store to try it and they gave us a warm welcome. I had the taste of heaven cheesecake with white hazelnut and it was amazing! Then the second time I ordered, there was a mixed up then the card machine failed that I had to get cash from the cash point. When I got home I noticed I didn’t get the right cakes, sauces and no ice creams. I rang them and they tried to send replacement. The replacement was still wrong but after all that palaver I just had to accept the cakes and not cause any trouble anymore. An hour later the owner himself showed up to give me the right cake, and now I have 4 cakes in the fridge! They were apologetic and were very friendly, they went over and beyond replacing it and sorting out what was missing. I would highly recommend, great staff and service.👌
Imagine you’ve been waiting all week after eating clean and decide to treat yourself to your favourite desert and get served up the most underwhelming product, the look on our faces were priceless. Cookie doe was thin and dry with no effort in the presentation literally just chucked the topping on top in full form. The assistant hardly knew the treats on offer and product knowledge was poor, From the outside you’d have thought you was getting premium product but it’s more of a cheap Pub Product. Waste of money and I won’t be going back.
Ordered a waffle and a biscoff cheesecake. Both desserts were delicious, especially the cheesecake! There was a query with the order (it was a mistake on my part) and the staff member presented me with a complimentary scoop of icecream! Lovely tasting desserts and brilliant customer service! Thank you!